Returns & exchanges

You can return or exchange an unused item with its packaging and tags within 14 days of delivery.

• Opened craft kits, modelling clay and used notebooks cannot be returned for hygiene reasons.
• Items with a manufacturing defect are exchanged free of charge.
• Refunds go back to your payment method within 3–10 working days.

To start a return, call us, message us on WhatsApp or visit any store.